Complaint Handling Policy

Purpose

Fair Vantage Solutions Pvt. Ltd. is committed to treating customers fairly and resolving complaints promptly and professionally.

How To Make A Complaint

Complaints may be submitted by:

Email: info@fairvantagesolutions.in

Telephone: +91 96820 54687

Post: Fair Vantage Solutions Pvt. Ltd.
3rd Floor, Jagat Plaza
Ashiyana Road
Sector G, LDA Colony
Lucknow, Uttar Pradesh 226012
India

Complaint Process

Upon receipt:

1. Complaint is logged.
2. Investigation is undertaken.
3. Relevant records are reviewed.
4. Customer may be contacted for additional information.
5. Final response issued.

Timescales

• Acknowledgement: within 5 business days.
• Investigation: as quickly as reasonably possible.
• Final response: normally within 28 days.

Escalation

If additional time is required, customers will be informed accordingly.

Record Keeping

Complaint records are maintained securely and retained in accordance with company retention procedures.